FAQ – PetFOMO

What can I buy here?

Pet gear: beds, bowls and feeders, toys, collars, grooming tools, seasonal outfits and party supplies, plus a small number of art prints. Prices run from about $5 to $141. Every listing states what is included, and the product page is the accurate description for that item.

Where do you ship?

Pet gear and personalized gifts ship to the United States, including Alaska and Hawaii, and to the other countries listed at checkout. Art prints ship to US addresses only. Enter your delivery address at checkout to see the rate for every item before you pay.

What does shipping cost?

Inside the US, most orders ship free with no minimum; an order containing an art print is a flat $6.85 USD however many items are in it. Outside the US, pet gear is a flat $18.89 USD per order. Checkout always shows the exact shipping cost and total before you pay.

Do you offer free shipping?

Yes, on US orders, with no minimum spend. The two exceptions are an order containing an art print, a flat $6.85 USD, and delivery outside the US, a flat $18.89 USD, or $24.99 USD for some items, shown at checkout.

Can I change or add to my order after paying?

Contact us with your order number as soon as possible. If the order has not been sent to our supplier yet, we can usually help. We cannot add items to an order once it is on its way; a second order is the reliable route.

When will my order arrive?

In the US, pet gear usually arrives 6 to 14 days after you order, personalized gifts 5 to 12 days, and art prints within 8 days. Outside the US, allow 10 to 20 days. Our shipping policy has the full breakdown.

Will I get tracking?

Where tracking is available for your order, we send it to you once the parcel is dispatched. Art prints are tracked on every US order. For a delayed parcel or a delivery problem, use our contact form with your order number.

Will my order arrive in one parcel?

Not always. Items can come from different suppliers, so an order with several items may arrive as separate parcels on different days, each with its own tracking. You are never charged extra for a split shipment.

How is my order packaged?

In protective mailing packaging with no supplier branding on it. The exact format depends on the item and its size.

Can I ship to a PO box or an APO/FPO address?

Enter the address at checkout. If a service is available for it, checkout shows a rate; if nothing is available, we cannot serve that address for that item. Contact us before ordering if you would like us to check first.

I entered the wrong address. Can you fix it?

Contact us as soon as possible with your order number and the correct address. If the order has not shipped, we can usually correct it. Once a parcel is on its way, the carrier may return it or the delivery may fail; we will review the circumstances with you and explain any redelivery options and costs before arranging them.

Can I cancel my order?

Contact us as soon as possible with your order number. If the order has not been dispatched, and for a print if production has not started, we can cancel it and refund your payment. After that, cancellation may no longer be possible. We will check the order status and explain your options.

My order arrived damaged, defective or wrong.

Contact us as soon as you notice, with your order number and photos of the item and the packaging. Keep both while we investigate. We will arrange a replacement or refund for a confirmed damaged, defective or incorrect item, and you will not be charged return postage for a confirmed defect or our error.

My order never arrived.

If tracking shows no progress for 7 days, or says delivered and you do not have it, email support@petfomo.com with your order number. We investigate with the carrier and send a replacement or a full refund.

I changed my mind. Can I return it?

Yes, unused pet gear in its original packaging can be returned within 30 days of delivery. Email support@petfomo.com first and we send the return address and instructions. Return postage for a change of mind is yours. Personalized gifts and art prints are made just for you, so they cannot be returned for a change of mind. See our refund policy.

Where do refunds go, and when?

Approved refunds are returned to the original payment method. Your bank or payment provider determines when the credit appears. Nothing in our policies limits any rights you have under applicable consumer law.

Who is PetFOMO?

A small US pet shop run by Techguyver Labs LLC. We pick pet gear worth owning, make personalized gifts from your pet photos, and ship them to you. More about us.

Who makes and ships these?

Our products are made and shipped by established suppliers and print partners, sent directly to you so nothing sits in a warehouse marking up the price. PetFOMO is the only business you deal with, and we handle any problem with your order.

Are the reviews and product photos real?

We do not publish invented reviews, fake ratings or countdown timers. Product images come from the manufacturer or our own photography; for art prints they are digital previews, so screen and print colors can differ slightly.

Do you take custom or personalized orders?

Yes. Our personalized pet portraits are made from a photo of your pet, and every one is made to order. Check names and spelling before you order, because personalized items cannot be returned for a change of mind.

How do I reach a human?

Email support@petfomo.com or use our contact form. Real people usually reply within the hour. If your question is about an order, include your order number. Please do not send payment card details by email.