Refund policy

30-day returns

You can return unused pet gear in its original packaging within 30 days of delivery for a full refund of the item price.

1. Email support@petfomo.com with your order number and the item you want to return.
2. We reply within 2 business days with the return address and instructions.
3. Send the item back. Return postage for a change of mind is paid by you.
4. We refund you within 5 business days of receiving the item.

Please wait for our instructions before sending anything. Our mailing address does not accept returns.

Personalized gifts and art prints

Personalized gifts and art prints are made just for you, so they cannot be returned for a change of mind. Check names and spelling before you order. If one arrives damaged, defective or wrong, we replace or refund it, as below.

If a printed portrait or canvas has a print flaw or is the wrong item, send a photo to support@petfomo.com within 14 days of delivery and we reprint it free.

Damaged, defective or wrong items

Email us within 30 days of delivery with your order number and a photo of the item and packaging. We send a free replacement or a full refund, your choice, and you pay no return postage.

Lost parcels

If tracking shows no progress for 7 days, or says delivered and you do not have it, email us. We investigate with the carrier and send a replacement or a full refund.

Cancellations

Email us to cancel. Orders that have not shipped, and personalized orders that are not yet in production, are refunded in full.

Refunds

Refunds go back to your original payment method. Your bank usually shows the credit within 5 to 10 business days of our refund. Shipping charges are refunded when the item was damaged, defective or wrong.

This policy does not limit any rights you have under consumer law.